Customer Service
Shipping & Returns
We guarantee the safe delivery and absolute 100% authenticity of your sacred Shivling.
Shipping Policy
Delivery Time: Delivery within India typically takes 3 to 7 business days. International delivery can take 10 to 15 days depending on the location.
Order Tracking: As soon as your Shivling is dispatched, we will provide you with a tracking number via WhatsApp or email.
Secure Packaging
Every Narmadeshwar Shivling is packed with utmost care. The stone and Jaldhara are wrapped in custom protective foam to prevent scratches, and placed inside a sturdy wooden box to ensure safe transit.
Returns & Refunds
7-Day Return Policy: We share photos of your exact Shivling before dispatch. If the product received does not match the shared photos or is damaged during transit, you can request a full refund or replacement within 7 days.
Note: Because these are natural stones, minor natural marks or color variations are not considered defects, but rather proof of their authentic, Swayambhu nature.